Last updated: August 27, 2026
This document sets out how payment and billing work at Ambrosilk. It sits alongside our Refund Policy and Terms of Service.
1. How your order appears on your statement
Charges from Ambrosilk appear on your card or bank statement as AMBROSILK.
If you see a charge you do not recognise, check for that name before contacting your bank. Most disputes we see are simply someone not recognising a descriptor, and a dispute takes weeks to resolve where an email to us usually takes a day.
2. Accepted payment methods
We accept:
- Credit and debit cards — Visa, Mastercard, American Express, Discover
- Shop Pay
- PayPal
- Apple Pay and Google Pay
- Bank transfer — for bulk orders only, please contact us for details
All payments are processed in United States Dollars (USD).
If your card is issued outside the US, your bank may apply a currency conversion or foreign transaction fee. That fee is set by your bank, not by us, and we have no visibility into it.
3. When you are charged
Payment is taken in full at checkout, at the moment you place the order, not when it ships. This is standard but worth stating plainly: silk pieces can take several days to reach you, and the charge will appear on your statement well before the parcel appears at your door.
Orders are not processed or dispatched until payment has cleared. If a payment is declined, the order is not confirmed and nothing is reserved for you.
Declined payments and pending charges
If a payment fails, your bank may still show a pending authorisation for the amount — a hold, not a charge. It is not money we have taken and it is not money we can release. Holds typically clear on their own within three to five business days depending on your bank.
If a hold has not cleared after five business days, email us at info@ambrosilk.com and we will provide whatever documentation your bank needs.
4. Pricing, currency and taxes
All prices on ambrosilk.com are shown in USD.
Prices are subject to change at any time without notice, but the price you paid at checkout is the price of your order. We do not retroactively adjust a completed order in either direction.
Applicable sales tax, duties and any shipping charges are calculated and displayed at checkout before you confirm. Nothing is added afterwards.
5. Secure payment processing
Payments are processed through Shopify’s PCI-DSS compliant payment infrastructure over SSL encrypted connections.
We never see or store your full card details. They pass directly to the payment processor. Nobody at Ambrosilk can retrieve your card number, and we will never email or call to ask you for it. If someone claiming to be us does, it is not us.
6. Refunds
Refunds are issued in accordance with our Refund Policy and go back to the original payment method.
Once we initiate a refund it leaves our hands. How long it takes to appear depends entirely on your bank or card issuer, typically 3 to 10 business days and occasionally longer over a weekend or holiday.
7. Billing problems and chargebacks
Email us first at info@ambrosilk.com with your order number.
We say this for your benefit as much as ours. A chargeback filed with your bank takes 30 to 90 days to resolve and freezes the order while it runs. We can usually fix the same problem within a business day: refund it, replace it, or explain it.
Unauthorised or fraudulent chargebacks will be investigated and disputed. We do dispute chargebacks filed without contacting us first, or where the goods were delivered as described, and we provide carrier delivery records when we do. That is a last resort, and a worse outcome for both of us than an email would have been.
8. Fraud prevention
Ambrosilk reserves the right to cancel, refuse or hold any order suspected of fraud or unauthorised activity. Where an order is flagged, additional identity verification may be requested before dispatch, particularly on high value transactions.
If we cancel an order on these grounds, you are refunded in full. We do not keep funds on a cancelled order under any circumstances.
9. Changes to this policy
We reserve the right to update these Billing Terms and Conditions at any time. Any changes will be reflected on this page with a revised Last updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
10. Contact Information
Store Address: 4528 Georgia St, San Diego, California 92116, United States
Store Email: info@ambrosilk.com
Store Phone: +18584078221
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.