Welcome to the Ambrosilk Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
1. How long will it take to receive my order?
- Handling time: 1–2 business days (Monday to Friday)
- Transit time: 6–8 business days after dispatch
- Estimated delivery time: 7–10 business days in total
Delivery times are estimates and can shift with carrier volume, weather and holiday periods. Full detail is in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum purchase required. See our Shipping Policy for the full terms.
3. Where is Ambrosilk located?
Ambrosilk is a United States based online business, headquartered in San Diego, California. We offer a curated selection of high quality mulberry silk with shipping available throughout the United States.
4. What if I receive a defective product?
Damaged, defective or incorrect items are replaced at no cost to you, and you never pay return shipping on our error. Contact us within 30 days of receiving your order with your order number and a photo, and we will resolve it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes. Orders can be cancelled within 24 hours of being placed. Email info@ambrosilk.com with your order number as soon as possible. After that window we cannot guarantee cancellation, as your order may already be in processing, and once it has been dispatched cancellation is no longer possible. You are still covered by our 30 day return window from the day it arrives.
6. What is your return policy?
You have 30 days from the day your order arrives to return it. Items must be unused, in original condition, and returned with their original packaging, tags and accessories. There is no restocking fee. Our support team will guide you through the process. See our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return reaches us and passes inspection, your refund is initiated to the original payment method within 7 business days. How quickly it appears after that depends on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty against manufacturing faults, including failed seams, flawed weave and damage in transit. See our Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@ambrosilk.com. We reply within 1–2 business days.
10. Do you ship internationally?
Not at this time. We ship exclusively within the United States.
11. Do you have a physical store location?
No. Ambrosilk is online only. Staying that way is part of how we keep genuine mulberry silk at the prices we do, and it lets us carry a wider selection than a shop floor would allow.
12. Can I place a bulk order for my business or organization?
Yes. We work with hotels, spas, salons and corporate gifting programmes. Email info@ambrosilk.com with the quantities you need and we will come back with pricing and lead times.
13. What is the process for exchanging a product?
We exchange gladly for a different size, colourway or piece. Email info@ambrosilk.com and we will arrange it directly rather than putting you through a return and a fresh order. The full process is set out in our Refund Policy.
14. How can I track my order?
Tracking details are emailed to you as soon as your order ships. You can also follow your delivery at any time on our Order Tracking Page.
Contact Us
Store Address: 4528 Georgia St, San Diego, California 92116, United States
Store Email: info@ambrosilk.com
Store Phone: +18584078221
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.